Thanks for shopping at Haute for the Culture. We appreciate your business.

Refund Policy

UPDATE: ALL sales are final. Due to a COVID-19 outbreak, effective immediately, and until further notice, we are suspending all product returns and exchanges. Please do not mail in any returns as they will be rejected.  

Returns

Several types of goods are exempt from being returned. Clearance items, gift cards, or products that are intimate cannot be returned. We will only replace items if they are defective or damaged. Items can be returned up to 30 calendar days from the date received. Unfortunately, we cannot honor a refund or exchange after 30 consecutive days have passed from the date you received your purchase. 

To be eligible for a return, the item must be unused, in the same condition, and in the same packaging that you received it. To complete your return, we require a receipt or proof of purchase. 

Shipping

To return your product, you should mail it to: Haute for the Culture, 650 Ponce De Leon Ave, Ste. 300 #3013 Atlanta, GA 30308. Please do not send your purchases back to the manufacturer. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you are shipping an item over $75, please consider using a trackable shipping service and/or purchasing shipping insurance. We cannot guarantee that your returned item will be received.

Exchanges

If you need to make an exchange, it must be for the same item. Please send us an email at refundsandexchanges@hauteftculture.com and then mail your item to: Haute for the Culture, 650 Ponce De Leon Ave, Ste. 300 #3013, Atlanta, GA 30308. 

Please do not send your purchase back to the manufacturer.

The time it may take for your exchanged product to reach you may vary, depending on where you live. 

Refunds

Once your return is received, we will send an email to notify you. After your returned item is inspected, you will receive notification of the approval or rejection of your refund.

 If your return is approved, it is immediately processed, and a credit will automatically be applied to the original method of payment. Your refund will post within a certain number of days, depending on your bank or card issuer’s policy.

Late or missing refunds (if applicable)

If you haven’t received a prior approved refund within 10 business days, please contact your bank and/or credit card company. There is often some processing time before a refund is officially posted. Once the allotted time has passed and you still have not received your refund, please contact us immediately at refundsandexchanges@hauteftculture.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves first to give to you later, the gift giver will be notified about the return and any information regarding processing a refund.

CONTACT US

For more information about our privacy practices, please refer to our Privacy Policy. If you have any questions, or if you would like to make a complaint, please contact us by e‑mail at info@hauteftculture.com.